Shipping policy

Shipping Policy

Trade name: Nalvkor Contact Phone: +33130332000 Contact Email: sales@nalvkor.store Address: Chemin De La Ruelle, 78270 Rolleboise, France

1. Order Processing

All orders are processed within 1–3 business days (Monday to Friday, excluding French public holidays). Orders placed on weekends or official holidays will be processed on the next working day. We reserve the right to cancel or refuse any order in cases of incorrect buyer information, out-of-stock items, suspected fraudulent transactions, or other abnormal circumstances. You will receive an email notification promptly once your order is cancelled. Please double‑check your delivery address and contact details before submitting your order. We are not responsible for delivery failures caused by invalid, incomplete or incorrect recipient information provided by you.

2. Shipping Regions

We currently ship to all countries within the European Union. Deliveries to non‑EU destinations are temporarily unavailable.

3. Shipping Time & Delivery Estimate

Domestic France: 2–5 business days after dispatch
Other EU countries: 5–12 business days after dispatch

Note: Estimated delivery times are reference values only and are not guaranteed. Delays may occur due to bad weather, carrier backlogs, customs inspections, strikes or other force majeure events. We will not be liable for any losses caused by shipping delays.

4. Shipping Fees

The shipping cost will be automatically calculated and displayed at checkout based on your delivery country, total weight and volume of the ordered products. Free shipping offers may occasionally apply to orders that meet the minimum spending requirement stated on our store promotion page.

5. Order Tracking

Once your parcel is dispatched, a shipping confirmation email containing your tracking number and tracking link will be sent to your registered email address. You can check your parcel delivery status online. If you do not receive the shipping confirmation email within 3 working days after payment, please contact us at sales@nalvkor.store for assistance.

6. Customs & Import Duties

For shipments between EU member states, generally no additional import duties will be charged. Any applicable local taxes, duties or administrative fees for cross‑border shipments are the sole responsibility of the customer. We have no control over these charges and cannot predict their exact amount.

7. Lost, Damaged or Missing Parcels

Lost parcel marked delivered: If the tracking status shows the parcel is marked as delivered but you have not received your package, please contact us within 7 calendar days of the marked delivery date. We will open an investigation together with the courier.
Damaged goods: Please take clear photos of the outer packaging and damaged items immediately upon receiving a broken parcel, and send the evidence to our email within 48 hours. We will evaluate your claim and arrange replacement or refund in accordance with our rules.
Missing items: Notify us within 48 hours after parcel arrival with unboxing photos or videos for verification.

8. Return & Refund Shipping

Customers are responsible for return shipping costs unless the return is caused by our error, such as wrong item delivery or factory product defect. Our return address will be provided once your return request is approved. We recommend using a tracked shipping service for returns.

9. Force Majeure

Nalvkor shall not be held responsible for delivery failure or delay resulting from events beyond our reasonable control, including but not limited to natural disasters, pandemic restrictions, courier suspension, port congestion, customs hold, war or governmental actions.